CloudVoice: Enterprise VoIP & Unified Communications
A scalable cloud-based VoIP platform with HD video conferencing, AI transcription, and CRM integration for enterprises.
Key Results
Client
A telecommunications provider serving mid-market enterprises across the US, looking to transition from hardware-based phone systems to a modern cloud-native unified communications platform.
Objective
Build a cloud VoIP platform supporting HD voice and video calling, team messaging, AI-powered call transcription and analytics, and deep integrations with popular CRM and helpdesk systems.
Industry
Services used
Project Team
Backend DeveloperFrontend DeveloperVoIP EngineerAI/ML EngineerDevOps EngineerQA Engineer
Work Approach
WebRTC & SIP Infrastructure
We built the core calling infrastructure on WebRTC for browser-based calling and SIP for PSTN connectivity. Media servers are deployed across multiple AWS regions for low-latency global coverage.
AI-Powered Features
Integrated real-time speech-to-text for call transcription, sentiment analysis for customer service calls, and noise cancellation powered by AI. Call summaries are automatically generated and pushed to CRM.
Enterprise Admin & Analytics
A comprehensive admin portal provides call flow management, IVR builder, user provisioning, and real-time analytics dashboards. Role-based access control supports complex enterprise hierarchies.
Technical Architecture
Results Achieved
Enterprise-grade cloud communications
CloudVoice achieved 99.99% call uptime and supports 10,000+ concurrent users. Enterprise clients saved an average of 60% compared to their legacy PBX systems, while gaining AI-powered features like automatic transcription and sentiment analysis that were previously unavailable.
With over 25 years of experience, we bring together expertise and innovation to deliver impactful solutions tailored to each client's needs.
Serge Guzenko
CEO & FOUNDER